Refund Policy - ATN COMMUNITY HEALTH FOUNDATION

At ATN Community Health Foundation, we are deeply grateful for your generous support and commitment to our mission. As a donor-focused organization, we strive to maintain transparency and accountability in all our interactions. While donations made to the ATN Community Health Foundation are typically considered non-refundable, we understand that rare circumstances may arise that warrant consideration for a refund.

Refund Eligibility:

1. Unauthorized Transactions: If a donation was made without the donor's consent or was processed in error, we will investigate the matter promptly and issue a refund if deemed necessary.
2. Technical Errors: In cases where technical issues or system errors result in an unintended donation, we will review the circumstances and may issue a refund at our discretion.
3. Duplicate Donations: If a donor accidentally makes duplicate donations, we will refund the duplicate amount upon notification and verification.

How to Request a Refund:

To request a refund, please contact our Donor Services team within 30 days of the donation date. You can reach us by emailing [email address] or calling [phone number]. Please provide the following information when contacting us:

• Your full name
• Contact information
• Donation amount
• Date of donation
• Reason for requesting a refund

Refund Process:

Upon receiving your refund request, we will review the details provided and initiate the refund process if the request meets our refund eligibility criteria. Refunds will be issued using the original method of payment whenever possible. Please note that it may take several business days for the refunded amount to appear in your account, depending on your financial institution's processing times.

Exceptions:

• Designated Funds: Donations made to specific programs, projects, or campaigns may be subject to different refund policies based on the terms and conditions outlined at the time of donation.
• Event Registrations: Refund policies for event registrations, sponsorships, or ticket purchases may vary and will be communicated separately for each event.

Contact Us:

If you have any questions or concerns about our refund policy or need assistance with a refund request, please don't hesitate to reach out to our Donor Services team. We are here to assist you and ensure that your donation experience with the ATN Community Health Foundation is positive and fulfilling.

Note: This refund policy is subject to change at the discretion of the ATN Community Health Foundation. Please refer to our website for the most up-to-date information.

Have a question or want to get in touch? We'd love to hear from you. Contact us today and we'll get back to you as soon as possible.